Terms & Conditions

Effective date: 1 January 2025 | Last updated: 1 May 2025

These Terms & Conditions ("Terms") form a legally binding agreement between you ("you", "User") and Uzajarr Technologies Limited ("Uzajarr", "we", "us"), governing your use of the Uzajarr online shopping platform, including our mobile application, website, and all associated services (the "Platform").

By creating an account or placing an order on Uzajarr, you confirm that you have read and agree to these Terms in full. If you do not agree, you must not use the Platform.

1. Definitions

"Buyer": any registered user who purchases or attempts to purchase a product or service on the Platform.
"Seller": any registered user who lists products or services for sale and has completed seller onboarding.
"Product": any physical item, digital good, hotel booking, property listing, or service offered by a Seller through the Platform.
"Order": a completed purchase transaction between a Buyer and a Seller, facilitated through Uzajarr's checkout and SafePay system.
"SafePay": Uzajarr's proprietary protected payment system, under which Buyer funds are held securely by Uzajarr and released to the Seller only upon confirmed delivery or automatic order confirmation.
"Uzajarr Rider": Uzajarr's proprietary last-mile delivery service, operating in select cities.
"Resolution Centre": Uzajarr's dispute management system for resolving disagreements between Buyers and Sellers.
"Flash Deal": a time-limited promotional offer on a specific Product, featuring a guaranteed discounted price and limited stock.
"Private Offer": an exclusive, time-limited discount offered by a Seller to a specific Buyer.
"Make Offer": a price negotiation feature that allows Buyers to submit a counter-price on eligible Products.

2. The Uzajarr Platform

Uzajarr operates a curated online shopping platform through which Sellers offer Products to Buyers. Uzajarr is not the seller of record for third-party Products unless a listing is explicitly marked as a Uzajarr Store product. Uzajarr does not physically stock, warehouse, or manufacture third-party Products.

Uzajarr's role is to provide the shopping interface, SafePay payment protection, order management, delivery coordination through Shiip, dispute resolution, and the trust infrastructure that underpins every transaction on the Platform.

Each Order creates a direct contract of sale between the Buyer and the relevant Seller. Uzajarr is not a party to that contract but provides the infrastructure and protections through which it is executed.

3. Eligibility

You must be at least 18 years of age to register an account or place an Order.
You must be located in or transacting from the Federal Republic of Nigeria, or otherwise able to lawfully transact under Nigerian law.
You must not have been previously suspended or banned from the Platform.
Business Sellers must be validly incorporated or registered under applicable Nigerian law.
By registering, you confirm that all information you provide is accurate and complete, and you agree to keep it current.

4. Account Registration & Security

Each individual or business entity may hold only one Uzajarr account unless expressly authorised otherwise in writing by Uzajarr.
You are responsible for keeping your login credentials confidential. You must not share your password or grant unauthorised account access.
You are liable for all activity conducted under your account. Report suspected unauthorised access immediately to security@uzajar.com.
We recommend enabling two-factor authentication (2FA) in Account Settings → Security.
Uzajarr reserves the right to verify your identity at any time and to suspend access pending verification.

5. Buyer Terms

Review all Product descriptions, photos, condition disclosures, and seller ratings carefully before purchasing.
All payments must be made through Uzajarr's approved checkout. Off-platform payments are not covered by Buyer Protection.
Confirm receipt of your Order honestly and promptly. Falsely confirming receipt, or falsely denying receipt to withhold payment from a legitimate Seller, constitutes fraud and may result in account suspension and legal action.
Disputes must be raised within 7 calendar days of the confirmed delivery date (or 7 days from the expected delivery date if the Order was not received).
You must cooperate with Uzajarr's Resolution Centre and provide requested evidence within 48 hours of being asked.
Flash Deal stock is reserved at the time of checkout confirmation. Cancelling a Flash Deal Order after reservation may result in temporary restrictions on Flash Deal access.
Make Offer negotiations, once accepted by a Seller, are binding. Withdrawal after acceptance without a valid reason may result in penalties.

6. Seller Terms

Sellers must complete identity verification (NIN or BVN for individuals; CAC documentation for businesses) before listing any Product.
All Products must be described accurately. Sellers must disclose all material defects, used conditions, and limitations.
Sellers must confirm and dispatch Orders within their stated processing time (maximum 3 business days from order confirmation).
Sellers must provide a valid tracking number to the Buyer within 24 hours of dispatch.
Sellers must not solicit off-platform payments, share personal contact details for the purpose of circumventing the Platform's checkout, or engage in any behaviour designed to bypass SafePay.
Sellers are responsible for accurate pricing, authentic Products, and compliance with all applicable regulations governing the sale of their Products.
Sellers must maintain the minimum performance standards set out in the Seller Agreement, which is incorporated by reference into these Terms.

7. Payments & SafePay

All payments are processed by Paystack and Flutterwave, both licensed by the Central Bank of Nigeria (CBN).
Buyer payments are secured by SafePay and released to the Seller only after: (a) the Buyer confirms delivery, or (b) the 72-hour automatic confirmation window closes without a dispute being raised.
Prices on the Platform are in Nigerian Naira (₦). Delivery fees are shown separately at checkout.
Uzajarr charges Sellers a commission on completed Orders as specified in the Seller Agreement. There are no buyer-side platform fees or hidden charges.
SafePay funds are held in trust on behalf of buyers and are not used by Uzajarr for any purpose other than disbursement to sellers upon confirmed delivery.

8. Delivery & Logistics

All orders on Uzajarr are shipped through Shiip (goshiip.com), our integrated logistics partner. Shiip aggregates 51+ vetted carriers, including DHL, GIG Logistics, Kwik, FedEx/RedStar, UPS, and Courier Plus, and presents real-time delivery rates and timeframes to buyers at checkout.
Buyers select their preferred carrier and service level at checkout. The selected carrier is responsible for physical delivery from the Seller's dispatch point to the Buyer's address.
Uzajarr provides end-to-end tracking through the Shiip platform. Tracking status is visible in real time within My Orders in the app.
Delivery timeframes shown at checkout are estimates provided by the selected carrier. Uzajarr does not guarantee specific delivery dates but will assist in resolving delivery failures through the Resolution Centre.
In the event of a carrier failure (non-delivery, damage in transit), Buyers should raise a dispute through the Resolution Centre within 7 days. Uzajarr will coordinate with the seller and the relevant carrier under Shiip's carrier liability framework.

9. Prohibited Products & Activities

Prohibited Products

Counterfeit, replica, or unauthorised branded goods
Stolen property or goods obtained through fraud
Firearms, ammunition, and weaponry
Controlled substances, narcotics, and unlicensed prescription medications
Human organs or biological material
Child exploitation material or any content sexualising minors
Adult or sexually explicit content
Endangered wildlife or wildlife-derived products
Hacking tools or surveillance equipment
Items infringing intellectual property rights
Any item prohibited under applicable Nigerian law or international sanctions

Prohibited Activities

Fraud, identity theft, or impersonation of any person or business
Off-platform payments designed to circumvent SafePay and Buyer Protection
Manipulation of reviews, ratings, or search placement through fake or incentivised activity
Creating multiple accounts to evade suspension or circumvent platform limits
Reverse engineering, scraping, or extracting Platform data without authorisation
Introducing malicious code, bots, or automated scripts to the Platform
Harassment, threats, or discrimination against any Platform user

10. Intellectual Property

All Platform content, design, software, trademarks, and branding (excluding third-party Seller content) are owned by or licensed to Uzajarr. You may not reproduce, distribute, or create derivative works from Platform content without prior written consent.

By listing Products on Uzajarr, Sellers grant Uzajarr a non-exclusive, royalty-free, worldwide licence to display, reproduce, and promote their listing content (images, descriptions, pricing) for the purpose of operating and marketing the Platform.

11. Limitation of Liability

To the maximum extent permitted by Nigerian law:

Uzajarr's total liability in connection with any Order shall not exceed the value of that Order.
Uzajarr is not liable for indirect, consequential, or punitive damages arising from Platform use.
Uzajarr is not liable for the acts or omissions of any third-party Seller, logistics partner, or payment provider beyond our stated obligations.
We do not guarantee continuous, uninterrupted access to the Platform.

12. Governing Law & Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes that cannot be resolved through the Resolution Centre shall be referred to mediation under the Lagos State Multidoor Courthouse rules. If mediation fails, disputes shall be resolved by arbitration in Lagos, Nigeria, conducted under the Arbitration and Conciliation Act (Cap A18, LFN 2004). Arbitral awards are final and binding.

13. Modifications

We may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 14 days before taking effect. Continued use of the Platform constitutes acceptance.

14. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Seller Agreement, Refund & Returns Policy, and Shipping Policy, constitute the full agreement between you and Uzajarr regarding the Platform.