Contact Us

Use the guide below to reach the right Uzajarr team quickly. We have different channels for buyers, sellers, press, and legal matters, routing your request correctly means a faster resolution.

Response Time Commitments

In-app live chat: Under 2 minutes average (24/7)
Email, general support: Within 4 hours, 7am–11pm WAT, 7 days
Email, urgent/financial: Within 1 hour, 7am–11pm WAT
Phone (toll-free): Under 3-minute queue (Mon–Sat, 8am–8pm WAT)
Seller support email (Plus/Business): Within 4–8 hours
Seller support (Business Pro): Dedicated account manager, within 2 hours
Legal & regulatory: Within 2 business days

Buyer Support

For help with orders, payments, refunds, Uzajarr Rider delivery, account access, or any shopping issue:

In-app chat: Tap the chat icon in the Uzajarr app, available 24/7
Email: support@uzajar.com
Toll-free phone: 0800-892-2521 (Mon–Sat, 8am–8pm WAT)
WhatsApp: +234 800 892 2521 (Mon–Sat, 8am–8pm WAT)

Have your Order Number ready when you contact us, it's the fastest way to get your issue resolved. Find it in My Orders.

Seller Support

For help with listings, payouts, KYC verification, ads, Flash Deals, performance metrics, disputes, or your seller account:

Email: sellers@uzajar.com
Seller Help Centre: Seller Dashboard → Help (in-app documentation and guides)
Seller Hotline: 0800-892-7355 (Mon–Sat, 9am–6pm WAT)
Seller Community: community.uzajar.com/sellers

Business Pro sellers: contact your dedicated account manager directly, or email elite-support@uzajar.com.

Account suspension appeals: seller-appeals@uzajar.com. Include your Seller ID, a description of the issue, and any supporting evidence.

Delivery Issues (Shiip)

For issues with a delivery, item not arrived, tracking not updating, damaged in transit, or missed delivery:

In-app: My Orders → [Order] → Report Delivery Issue
Email: support@uzajar.com (include your order number and tracking reference)

We escalate delivery issues directly to Shiip and the relevant carrier. Most delivery investigations are resolved within 24–48 hours.

Trust & Safety

To report a fraudulent listing, counterfeit product, suspicious seller, or policy violation:

In-app: Tap the flag icon on any listing or seller profile
Email: trust@uzajar.com

Active fraud reports (ongoing scam, identity theft, financial crime) are escalated to our senior Trust & Safety team and reviewed within 1 hour during operating hours.

Payments & Financial Issues

For failed transactions, refund status, wallet issues, payment errors, or payout disputes:

Email: payments@uzajar.com
Phone: 0800-892-7283 (Mon–Sat, 8am–6pm WAT)

Always include your transaction reference number when contacting us about a payment issue.

Data Protection & Privacy

For data subject rights requests, privacy complaints, or questions about how we handle your personal data:

Data Protection Officer: dpo@uzajar.com
Post: Data Protection Officer, Uzajarr Technologies Limited, 14 Commerce Way, Victoria Island, Lagos, Nigeria

We respond to all data rights requests within 30 days under the Nigeria Data Protection Act 2023. You may also contact NITDA (nitda.gov.ng) to file a regulatory complaint.

Legal & Compliance

For legal notices, subpoenas, court orders, IP claims, regulatory enquiries, or compliance matters:

Email: legal@uzajar.com
Law enforcement enquiries: lawenforcement@uzajar.com
Post: Legal Department, Uzajarr Technologies Limited, 14 Commerce Way, Victoria Island, Lagos, Nigeria

We respond to valid legal process within 2 business days.

Press & Media

For interview requests, product announcements, story pitches, or access to our press kit:

Email: press@uzajar.com
Press kit: uzajar.com/press

Our communications team responds to press enquiries within 4 hours on business days.

Investor Relations

Email: ir@uzajar.com

Careers

Open roles: uzajar.com/careers
General applications: careers@uzajar.com

Office

Uzajarr Technologies Limited
14 Commerce Way, Victoria Island
Lagos Island, Lagos, Nigeria
RC No. 1987654

Office hours: Monday – Friday, 9am – 6pm WAT
Visitors by appointment only. Email office@uzajar.com to schedule a visit.

Follow Uzajarr

Instagram: @uzajaofficial
Twitter / X: @uzajaNG
Facebook: facebook.com/uzajarrNG
LinkedIn: linkedin.com/company/uzajarr
YouTube: youtube.com/@uzaja