Shipping & Delivery Policy

Effective date: 1 January 2025 | Last updated: 1 May 2025

All deliveries on Uzajarr are powered by Shiip (goshiip.com), Nigeria's leading logistics aggregation platform. Shiip connects our sellers to a network of 51+ vetted carriers, including DHL, GIG Logistics, Kwik, FedEx/RedStar, UPS, Jumia Logistics, Kxpress, and Courier Plus, covering every state in Nigeria and select international destinations.

This policy explains how shipping works, what buyers can expect, and what happens when things go wrong.

1. How Delivery Works on Uzajarr

Uzajarr does not operate a centralised warehouse or fulfilment centre. Sellers hold their own inventory and dispatch orders directly. Here is how every order flows:

You place your order and complete payment through Uzajarr's secure checkout. Your payment is secured by SafePay.
The seller confirms and prepares your item for dispatch.
The seller ships through Shiip, selecting the best carrier from the Shiip network for your delivery location.
You receive your tracking number via SMS and push notification the moment your item is dispatched.
You track your order in real time through My Orders → Track Shipment in the app, powered by Shiip's unified tracking dashboard.
Upon delivery, you confirm receipt in the app. This releases the seller's payout via SafePay.

2. Our Logistics Partner, Shiip

Shiip is not a single carrier, it is a logistics technology platform that aggregates Nigeria's top delivery carriers into one interface. By routing all Uzajarr shipments through Shiip, we give every buyer access to:

Real-time rate comparison: multiple carrier options with live pricing and ETAs shown at checkout
51+ carrier network: DHL, GIG Logistics, Kwik, FedEx/RedStar, UPS, Jumia Logistics, Kxpress, Courier Plus, and more
Unified tracking: a single tracking link that works across all carriers through Shiip's dashboard
Nationwide coverage: all 36 states and the FCT, including remote and semi-urban areas
International shipping: deliveries to the US, UK, Canada, and select African destinations
Discounted rates: Shiip's carrier relationships provide competitive shipping prices compared to booking carriers directly

3. Delivery Timeframes

Delivery estimates depend on the carrier selected by the seller through Shiip. Indicative timeframes from date of dispatch are:

Same city (Lagos, Abuja, Port Harcourt, Kano, Ibadan): Same day to 2 business days (depending on carrier and service level)
State capital to state capital: 2–4 business days
Secondary cities and towns: 3–6 business days
Remote and rural areas: 5–10 business days
International: 7–21 business days (depending on destination and carrier)

Exact estimated delivery dates for your specific order are shown at checkout based on the carrier and route. Timeframes are estimates and may extend during public holidays, severe weather, elections, and peak periods.

4. Delivery Fees

Delivery fees are calculated at checkout in real time by Shiip's rate engine, based on:

Item weight and volumetric dimensions
Seller's dispatch location
Buyer's delivery address
Carrier and service level selected

All fees are shown clearly before you confirm your order. There are no surprise charges after checkout.

Some sellers offer free delivery on qualifying orders, shown on the product listing and at checkout. Where free delivery is offered, the seller absorbs the Shiip shipping cost.

5. Order Tracking

Once your order is dispatched via Shiip, you will receive:

An SMS and push notification with your tracking reference
A Shiip tracking link that works across all carriers in their network
Real-time status updates inside My Orders → Track Shipment in the Uzajarr app

Shiip's unified tracking means you see one consistent status page regardless of which of their 51+ carriers is physically delivering your parcel.

If your tracking status has not updated for more than 48 hours past your estimated delivery date, contact us at support@uzajar.com with your order number. We will follow up directly with Shiip and the relevant carrier.

6. Packaging Requirements for Sellers

Sellers are required to package items to Shiip's carrier standards to prevent transit damage:

Fragile items must be bubble-wrapped and boxed with adequate void fill
Electronics must be protected against electrostatic discharge
Liquids must be sealed in leak-proof, double-bagged containers
Sharp items must be sheathed to prevent piercing packaging
High-value items (above ₦100,000) must be sealed with tamper-evident tape

If an item arrives damaged due to inadequate seller packaging, you are entitled to a full refund under the Buyer Protection Guarantee.

7. Failed & Missed Deliveries

Shiip's carrier partners will attempt delivery up to three times, notifying you by phone or SMS before each attempt.
Ensure your delivery address and contact number are accurate at checkout. Incorrect delivery details that result in failed delivery are the buyer's responsibility.
After three failed attempts, the item is returned to the seller. A refund (minus the original delivery fee) is processed within 5 business days of seller confirmation of receipt, unless the failure was caused by a carrier error, in which case a full refund including delivery fee applies.

8. Transit Insurance

All orders shipped through Shiip benefit from carrier-provided transit insurance up to the declared item value, subject to the individual carrier's liability terms.
For high-value items (above ₦500,000), sellers are required to declare the full item value at dispatch through Shiip's platform to ensure adequate coverage.
Transit loss or damage claims must be raised through Uzajarr's Resolution Centre within 72 hours of the confirmed or expected delivery date. Photographic or video evidence is required.

9. Special Categories

High-value electronics (above ₦150,000): Require signature on delivery through the carrier. A valid ID may be requested by the carrier agent.
Food & Groceries: Available for same-city delivery only, dispatched within 24 hours. Sellers must use food-safe, insulated packaging where required.
Property Listings: No physical delivery. Buyer-seller contact and inspection arrangements are coordinated through in-app chat.
Hotel Bookings: No physical delivery. Your booking confirmation is sent by email within minutes of payment confirmation.
Digital Products: Delivered automatically through Uzajarr's Digital Delivery system within 1 hour of payment. No shipping or carrier involved.

10. International Shipping

Shiip supports international delivery to the United States, United Kingdom, Canada, and select African countries through their carrier network (DHL, FedEx, UPS). International shipping fees, customs duties, and import taxes are the responsibility of the buyer and are not included in the Uzajarr checkout price. Customs clearance timelines are outside Uzajarr's control. Check with your country's customs authority for applicable import regulations before placing an international order.

11. Peak Periods

Delivery timeframes may extend by 2–4 business days during high-volume periods:

Christmas and Boxing Day (Dec 24–27)
New Year period (Dec 31 – Jan 3)
Eid-el-Fitr and Eid-el-Kabir
Easter (Good Friday to Easter Monday)
Independence Day (Oct 1–3)
General election days

We communicate expected peak-period delays via in-app notifications in advance.