Frequently Asked Questions

Everything you need to know about shopping and selling on Uzajarr. If you can't find your answer here, our support team is available in-app chat 24/7.

Shopping on Uzajarr

What is Uzajarr?

Uzajarr is Nigeria's premium online shopping platform. You can shop millions of products across categories including phones, laptops, fashion, groceries, appliances, books, beauty products, hotel rooms, property, and digital goods, all in one place, with secure payment and buyer protection on every order.

How do I know a product or seller is trustworthy?

Every seller on Uzajarr has completed identity verification before listing. Verified sellers display trust badges, from "ID Verified" for individual sellers to "Business", "Top Seller", "Uzajarr Partner", and "Uzajarr Store" for higher-tier sellers. You can also view a seller's star rating, number of completed orders, and buyer reviews directly on their store page.

Is my payment secure?

Yes. Every payment on Uzajarr is secured by SafePay: your money is held by Uzajarr and not paid to the seller until you confirm your order arrived correctly. Your card details are processed by Paystack and Flutterwave (both CBN-licensed) and are never stored on Uzajarr's servers. Never pay a seller outside the Uzajarr app, off-platform payments are not covered by Buyer Protection.

What payment methods does Uzajarr accept?

Uzajarr accepts: debit and credit cards (Mastercard, Visa, Verve), bank transfer (instant online banking and USSD), and Uzajarr Wallet balance. Pay-on-delivery is available in select cities for eligible orders. All payment options are shown at checkout.

What is Buyer Protection?

Buyer Protection means if your order doesn't arrive, arrives damaged, or is significantly different from what was listed, you get a full refund. It's automatic for all orders paid through Uzajarr's checkout, no enrolment needed. Raise a dispute in My Orders within 7 days of your confirmed delivery date.

Can I negotiate the price?

Yes, on listings where the seller has enabled the Make Offer feature. Tap "Make Offer" on the product page, enter your price, and the seller will accept, decline, or counter. You can also message the seller directly through in-app chat to discuss pricing before adding to cart.

What are Flash Deals?

Flash Deals are time-limited offers with countdown timers and guaranteed discounted prices. Stock is limited and reserved at checkout. Flash Deals are available on the Deals section of the homepage and in the Deals tab. You can set notifications for Flash Deals on products you're watching.

What are Private Offers?

Private Offers are exclusive, time-limited discounts that sellers send to specific buyers. If a seller sends you a Private Offer, you'll receive a notification. Offers expire within a set window, check your Offers inbox in the app to see all active offers.

How do I track my order?

Go to My Orders → [Order Name] → Track Shipment. For Uzajarr Rider deliveries, you'll see your rider's live GPS location on a map. For third-party carrier deliveries, you'll see the tracking status pulled directly from the carrier's system.

Can I cancel an order?

Yes, if the seller has not yet dispatched. Go to My Orders → Cancel Order. Once the seller has dispatched, cancellation is no longer possible, but you can request a return after delivery through our standard return process. Refunds for cancelled orders are processed immediately to your Uzajarr Wallet or within 3–5 business days to your card.

What do I do if I receive the wrong or damaged item?

Do not fully unpack beyond what is needed to assess the issue. Take clear photos or a short video showing the problem. Then go to My Orders → Request Return / Refund, select your reason, upload your evidence, and submit. Our Resolution Centre will respond within 48 hours.

Are there any hidden fees when I shop?

No. The price shown on a listing is the item price. Delivery fees are shown separately and clearly before you confirm your order. There are no platform surcharges, processing fees, or hidden charges added at checkout beyond the delivery cost.

Selling on Uzajarr

How do I start selling?

Tap Start Selling in the app. You'll be guided through seller registration, identity verification (NIN or BVN), bank account setup, and your first listing. The process takes about 20–30 minutes. KYC approval is typically completed within 2 hours, after which your listings go live.

What does it cost to sell?

There are no listing fees. You pay only when you make a sale. Commission rates range from 3% (property) to 10% (digital products, beauty), depending on your category. Our Free plan costs ₦0/month. Paid plans start from ₦1,500/month (Basic) for higher listing limits, better ad placements, and more features. Full details are in the Seller Agreement.

What are the subscription plans?

Uzajarr offers 5 seller plans: Free (15 listings, ₦0/mo), Basic (40 listings, ₦1,500/mo), Plus (80 listings), Business Starter, and Business Pro (unlimited listings). Each plan unlocks higher listing limits, ad budget caps, analytics access, and platform features. You can compare and switch plans anytime in your Seller Dashboard.

When and how do I get paid?

Payouts are processed every Monday and Thursday for settled orders. Funds are transferred to your registered Nigerian bank account within 1–2 business days. Your payout history and upcoming payout schedule are visible in Seller Dashboard → Payouts.

How do Seller Ads work?

All sellers can run Sponsored Listings, paid placements that appear in search results, the homepage feed, and product pages. You set a daily budget and bid per click. Ads are managed from Seller Dashboard → Ads. Higher-tier plans unlock additional placements (cart/checkout ads) and audience targeting.

What is digital delivery?

If you sell digital products, activation codes, download links, e-books, software licences, course access, Uzajarr's Digital Delivery system automates fulfilment. You upload your codes or links, and buyers receive them automatically within 1 hour of payment. No manual work required.

How do I apply for a Flash Deal?

Go to Seller Dashboard → Flash Deals → Request Deal. Enter the product, flash price, stock quantity, duration, and target audience. Your request is reviewed by Uzajarr's team against our price integrity, margin, and seller eligibility guardrails. Approved deals go live on the scheduled date.

Delivery & Shipping

How does delivery work on Uzajarr?

All deliveries on Uzajarr are powered by Shiip (goshiip.com), Nigeria's logistics aggregation platform. Shiip connects sellers to 51+ vetted carriers including DHL, GIG Logistics, Kwik, FedEx/RedStar, UPS, Courier Plus, and more. At checkout, you'll see real-time delivery rates and estimated timeframes from available carriers for your specific route. Choose the option that suits your speed and budget, and Shiip handles everything from dispatch to your door.

How long does delivery take?

Delivery times depend on your location and the carrier selected through Shiip at checkout. As a guide: same-city deliveries typically take same-day to 2 business days; interstate deliveries take 2–4 business days; remote areas may take 5–10 business days. Exact ETAs for your order are shown at checkout before you confirm.

How do I track my order?

Once your order is dispatched, you'll receive an SMS and push notification with a Shiip tracking link. This single link works across all carriers in the Shiip network, you don't need a separate tracking app or carrier-specific link. You can also track directly in My Orders → Track Shipment in the Uzajarr app.

My tracking hasn't updated in 48 hours, what do I do?

Contact our support team at support@uzajar.com or through in-app chat with your order number. We'll escalate directly to Shiip and the carrier and update you within 4 hours.

Account & Security

How do I reset my password?

On the login screen, tap Forgot Password. Enter your registered phone number or email. You'll receive a one-time PIN (OTP) to set a new password. If you no longer have access to your registered contact, reach out to support to recover your account.

How do I enable two-factor authentication?

Go to Account → Settings → Security → Two-Factor Authentication and follow the steps. We strongly recommend 2FA for all accounts, especially sellers with linked bank accounts.

My account has been suspended, what do I do?

You'll receive an email with the reason. Buyers: contact support@uzajar.com. Sellers: email seller-appeals@uzajar.com with your seller ID and a description of the situation. Appeals are reviewed within 5 business days.

How do I report a fake listing or fraudulent seller?

Tap the flag icon on any product listing or seller profile and select Report. Our Trust & Safety team reviews all reports within 24 hours. For urgent fraud, an active scam or financial crime, email trust@uzajar.com directly.