Seller Agreement

Effective date: 1 January 2025 | Last updated: 1 May 2025

This Seller Agreement ("Agreement") governs your participation as a seller on the Uzajarr online shopping platform. By completing seller registration, choosing a subscription plan, and listing any product or service, you confirm that you have read and agree to this Agreement, the Uzajarr Terms & Conditions, the Refund & Returns Policy, and all other policies incorporated by reference.

1. Eligibility

To sell on Uzajarr, you must:

Be at least 18 years of age
Be resident in or legally operating from Nigeria
Complete Uzajarr's identity verification (NIN or BVN for individuals; CAC registration documents for businesses)
Provide a valid Nigerian bank account in your name or your registered business name for receiving payouts
Not be subject to any sanction, court order, or regulatory directive preventing you from trading commercially

2. Seller Verification Tiers

Your verification tier determines the trust signals displayed to buyers on your listings and seller profile:

Unverified: account created, identity not yet confirmed. Listings display an unverified badge.
ID Verified: NIN or BVN validated. Individual amber "ID Verified" badge displayed.
Business Verified: CAC registration documents confirmed. Green "Business" badge displayed.
Top Seller: Platform-awarded to sellers with consistently outstanding performance metrics.
Uzajarr Partner: Admin-granted tier for vetted authorised distributors and enterprise sellers.
Uzajarr Store: Platform-operated or official brand store. Highest trust tier. Not available to self-onboarded sellers.

3. Subscription Plans

All sellers choose a subscription plan that determines their active listing limit, advertising access, and platform features:

Individual Plans

Free (₦0/month): Up to 15 active listings. Basic analytics. Search, homepage, and product page ad placements. Make Offer enabled. 1 free listing bump per week. 1 Flash Deal request per month.
Basic (₦1,500/month): Up to 40 active listings. Full basic analytics. Priority listing visibility. 2 Flash Deal requests per month.
Plus: Up to 80 active listings. Advanced analytics. Audience targeting for ads. Higher ad budget cap. 3 Flash Deal requests per month.

Business Plans

Business Starter: Expanded listing limit. Bulk CSV product upload. Cart and checkout ad placement. Advanced analytics. Dedicated seller support email.
Business Pro: Unlimited listings. Full ad suite including audience targeting and scheduling. Priority search placement. Maximum Flash Deal quota. Assigned account manager.

Plan prices are displayed in the Seller Dashboard and are subject to change with 30 days' notice. You can upgrade or downgrade your plan at any time.

4. Listing Standards

Accuracy

Product titles, descriptions, specifications, condition grades, and prices must be accurate, complete, and not misleading.
All material defects, limitations, or used conditions must be clearly disclosed.
Condition must be selected from Uzajarr's approved condition types: New (Sealed), New (Open Box), Foreign Used (Grade A/B/C), Nigerian Used (Grade A/B/C), Refurbished, or For Parts, as applicable to your category.

Photography

At least one photo must show the actual item being sold. Stock images are only permitted where the item is brand new, sealed, and identical to the manufacturer's reference.
Images must be clear, well-lit, and accurately represent the product's condition.
Images must not contain watermarks from other platforms, personal contact information, or payment instructions.
Minimum resolution: 800 × 800 pixels.

Pricing

Prices are in Nigerian Naira (₦).
You must not artificially inflate prices solely to create the appearance of a larger discount.
Flash Deal prices must represent a genuine reduction from your normal selling price.

5. Order Fulfilment

You must confirm each Order within 12 hours of placement.
You must dispatch confirmed Orders within your stated processing time, with a platform maximum of 3 business days from order acceptance.
You must provide the Buyer with a valid tracking number within 24 hours of dispatch.
For digital products, delivery must occur automatically through Uzajarr's Digital Delivery system within 1 hour of payment confirmation.
Orders not dispatched within 3 business days are subject to automatic cancellation with a full buyer refund, and a policy strike against your account.
You must package physical items adequately to prevent transit damage. Fragile items require appropriate protective materials.

6. Commission Structure

Uzajarr charges a commission on each completed Order. Commission is calculated on the item sale price, excluding the buyer-paid delivery fee:

Phones & Gadgets: 5%
Laptops & Computers: 5%
Electronics & Appliances: 6%
Automotive Parts: 4%
Property: 3% (capped at ₦150,000 per transaction)
Hotels & Stays: 8%
Fashion & Clothing: 8%
Health & Beauty: 10%
Food & Groceries: 6%
Books & Stationery: 8%
Digital Products: 10%
All other categories: 8%

Commission rates are subject to change with 30 days' written notice.

7. Payouts

Payouts are processed every Monday and Thursday for all settled Orders, i.e., Orders where the Buyer has confirmed delivery, or where the 72-hour automatic confirmation window has closed without a dispute.
The minimum payout threshold is ₦1,000. Balances below this roll to the next payout cycle.
Funds are transferred to your registered bank account within 1–2 business days of processing.
For new seller accounts (first 30 days), payouts may be held for up to 14 days for additional verification.
Payouts may be withheld where there is an active investigation, unresolved dispute, or regulatory inquiry affecting your account.

8. Performance Standards

Your account standing is assessed on a rolling 30-day basis:

Order Fulfilment Rate: Minimum 90%
Seller Rating: Minimum 4.0 / 5.0
Dispute Rate: Maximum 3% of orders
Seller-Initiated Cancellation Rate: Maximum 5%
Message Response Rate: 80% of buyer messages answered within 12 hours

Sellers falling below thresholds will be placed on a Performance Improvement Plan with 14 days to recover. Failure to recover may result in listing suspension or account termination.

9. Ads & Promotions

All sellers may run sponsored listings ("Seller Ads") within their plan's daily budget cap and available ad placements.
Ad placements include: search results, homepage feed, category pages, and (on eligible plans) product detail pages and cart/checkout.
Flash Deals must be submitted for admin review and are subject to Uzajarr's price integrity, margin, and eligibility guardrails before going live.
Private Offers may be sent to selected buyers on eligible plans. Offer prices must reflect a genuine reduction.

10. Prohibited Listings

You may not list: counterfeit goods, stolen property, firearms, controlled substances, human biological material, adult content, items infringing intellectual property, financial instruments, products prohibited by NAFDAC or SON, or any item prohibited by Nigerian law. A full list is in our Terms & Conditions.

11. Account Suspension & Appeals

Temporary suspension may be applied for performance issues, suspected violations, or pending verification.
Permanent ban applies for fraud, repeated violations, prohibited listings, or criminal activity.
Appeal suspension decisions by emailing seller-appeals@uzajar.com within 14 days. Appeals are reviewed within 5 business days.
Outstanding balances after permanent termination are processed after a 45-day hold (to allow for dispute resolution), unless subject to a legal hold.

12. Seller Support

Free & Basic: In-app chat (9am–6pm, Mon–Sat) and email support at sellers@uzajar.com (response within 24 hours)
Plus & Business Starter: Priority email support (response within 8 hours)
Business Pro: Dedicated account manager, 24/7 phone line, and response within 2 hours